Privacy Policy

Published September 2025.

1. Who we are

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website: [www.petgriefcounselling.com] (“we”, “us”, “our”).
 

We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any privacy-related questions, you can contact us at:
laurel@laurelleafnetworking.com
 

2. What information we collect

We may collect the following personal information:

Your name and email address (e.g. if you contact us through our website or sign up for a newsletter)

Any details you choose to share in a contact form or email (such as information about your enquiry or your pet)

Technical data, such as IP address, browser type, and cookie information (see section 7 below).

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3. How we use your information

We use your personal information to:

Respond to your enquiries and provide counselling support where requested

Manage newsletter subscriptions and send relevant updates (only if you have opted in)

Improve our website and services

Comply with any legal or regulatory requirements

We will only use your personal data when the law allows us to, most commonly because:

You have given consent

It is necessary for the performance of a service you have requested

We have a legal obligation.
 

4. Sharing your information

We will never sell your personal information.
We may share data with:

Service providers who help us run the website (e.g. web hosting, email newsletter platforms)

Regulatory or legal authorities, if required by law

All third parties are required to respect your privacy and protect your data in accordance with UK law.
 

5. How long we keep your information

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
 

6. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of your data if it is inaccurate or incomplete

Request erasure of your data (“the right to be forgotten”)

Restrict or object to processing of your data in certain circumstances

Withdraw consent at any time (for example, unsubscribing from a newsletter)

Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk
 

7. Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience. Cookies are small text files stored on your device.

You can control cookies through your browser settings, but please note that disabling them may affect how the website functions.

If we use website analytics (e.g. Google Analytics), these tools may collect anonymised data such as your IP address and browsing behaviour to help us improve our services.
 

8. Data security

We have appropriate technical and organisational measures in place to protect your personal information from being accidentally lost, used, or accessed unlawfully.
 

9. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.